TELEPHONE COMMUNICATIONS SUPERVISOR (Seattle ...

As the region?s only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW?s School of Medicine. The UW is proud to be one of the nation?s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

Harborview?s Telecommunications Department has outstanding opportunity for a Telephone Communications Supervisor.

The Telephone Communications Supervisor is a working operator with additional responsibilities, including monitoring and assessing the job performance and efficiency of the operators assigned to his/her shift. Working in the sole Level 1 trauma hospital serving four states (WAMI region Washington, Alaska, Montana and Idaho), Lead Hospital Operators have delegated authority to make urgent and critical operational decisions, including crisis-driven moves to, and set-ups at, alternate off-site workspaces. As a key component in the hospital?s mission of providing quality patient care and leadership in disaster management, Harborview?s communication services must always remain a viable 24/7 resource.

Provide expert communication services (telephone, cell phones, alpha and numerical paging, overhead announcements, on-call schedules, computer programs, UWATS, and database management) for the sole level 1 trauma center in the Washington, Alaska, Montana and Idaho (WAMI) region. This includes expertise in state-of-the-art computer software to manage the medical center?s emergency response teams, including critical life-support code calls.

Competitive candidates will have the ability to communicate effectively as a supervisor, both written and verbally. Inherent to success in this position is the ability to efficiently direct operators in their day-to-day duties, as well as provide training. The ability to work effectively in a team environment is an essential part of this role.

This position provides the opportunity to work in a vital department of the hospital, communicating with various levels of staff and patients. As an employee you will enjoy generous benefits and work/life programs.

Requirements:

High School Diploma, or GED Certificate; AND three years of experience (including one year of telephone lead or supervisory experience) as a Telephone Communications Operator/Telephone Communications Operator ? Hospital. Six months of additional qualifying experience may substitute for required education.

In order to be considered for the position you must complete an online assessment AND complete an application . For detailed information and to submit an application for this position click here.

The University of Washington is an equal opportunity, affirmative action employer.

• Location: Seattle
• Compensation: $2403 ? $3336 / Month
• This is a contract job.
• OK to highlight this job opening for persons with disabilities
• Principals only. Recruiters, please don?t contact this job poster.
• Please, no phone calls about this job!
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